Free UK Mainland Delivery Over £20
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90 Days Return Policy

Falcon Serene E-Bike

Code: 637117
  • Now £645.83
Item out of Stock | Usually dispatched within 1-2 days
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V12 Finance Available On Orders Over £389

The Falcon Serene truly lives up to it’s name thanks to it’s large capacity 360Wh battery power, that’ll keep you gliding along with ease for upto 45km. Not only does the rear carrier mounted battery offer more power, but also it allows more freedom to develop a more standard frame geometry – meaning it looks less like an ebike than some others. The low step comfort frame is ideal for ladies or gents and with easy adjusting saddle/handlebar it’ll suit anyone up to approx 6ft

 

TECHNICAL INFORMATION

Frame & Fork

Sizes:

26″ Wheel, 17″ Frame

Frame:

Falcon Steel Frame

Fork:

Rigid Steel

Headset:

25.4mm

Steering

 

Handlebar:

Comfort bar, 640mm wide

Stem:

Quill Style Stem, 90mm Extension

Grips:

Black

Transmission

 

Shifters:

Shimano SL-RS35 Revoshifter 6spd

Front Derailleur:

NA

Rear Derailleur;

Shimano RD-TZ500 6spd

Freewheel:

Shimano 6spd 14-28T

Chainwheel:

170mm Crank, 42T Chainring

Bottom Bracket/Motor

Cartridge BB 68×122.5mm

Display

36V LED Display; on/off, 3 levels of power assistance, battery indicator and “walk assist” button

Controller

36V, Limited to 15.5mph (25kmh) maximum assistance

Sensor

12 point pedal sensor

Battery

36V 10Ah Rack Mount Battery with power indicator

Chain:

KMC

Charge Time:

5hrs (but top up as required)

Range:

40-45km

Brakes:

Alloy V-Brakes

Brake levers:

Alloy Brake Levers with automatic motor cut-off

Pedals:

9/16” Folding Pedal

Wheels

 

Front Hub:

36H, Alloy

Rear Hub:

36V 250W Motor, 36H Alloy body

Rims:

Double Wall Alloy, 26″

Spokes:

13G

Tyres:

26 x 1.75″ Commuter Tyres

Saddle

 

Seat Post:

28.6 x 350mm Steel

Saddle:

Falcon Comfort saddle.

Other

 

Accessories

240V Mains charger, front & rear mudguards, chainstay mounted kickstand, rear carrier

Weight

25kg (including battery)

 

Returns to Fawkes

Whether it’s a jersey that doesn’t fit, or the colour is not quite right, sometimes you’ll need to return items to us.

Please log on to your account and you will see a Returns button, select this and the option of why you are returning the item, print the form off and include inside the package.

We can only accept returns by post. Customers need to pay the cost of return delivery unless the item is faulty.

If your have a large item eg Bike, trailer. please contact our customer service team at Guy@fawkes-cycles.co.uk to arrange the best way to return your item, the cost will be deducted from your refund.

Exchanges

If you wish to replace an item, the quickest way is to do this is to visit our web site www.fawkes-cycles.co.uk order your replacement item and return the original item to us for a full refund

Otherwise:

When returning your item, remember to include the code and size of your replacements.

We'll dispatch your replacements postage free to UK addresses.

We'll turn around your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 7 working days of receiving your return.

Bear in mind that there may be slight delays during busy periods.

You will not receive a refund for the retail value of any free or promotional items you are sent, and you will be charged if they are not returned

Unwanted Items

If you change your mind on your purchase, you have a full 90 days to return it for a refund. All Goods must be unused, in a saleable condition and in their original packaging with all labels still attached.

There are some exclusions to our 90 day returns policy, which are detailed below:

  • Nutritional products or those with a best before date must be returned within 28 days*
  • Any customised items such as wheel builds cannot be returned*
  • GPS systems such as sports watches or cycle computers can only be returned if unregistered*
  • For hygiene reasons, any intimate garments such as facemasks, underwear and swimsuits can only be returned if the items are faulty.

*Unless faulty

If you wish to return your item for a refund, please follow the returns procedure above.

We try our best to process all refunds within 72 hours of receipt, however during busy periods allow 7 working days for your refund. We'll refund your item via your original payment method.

You will not receive a refund for the retail value of any free items you are sent, and Fawkes may charge you for this item if you fail to return it

Faulty Items

If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any further inconvenience.

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. Items sent back to us will undergo an inspection and It may be necessary to send the item away to the manufacturer to confirm the fault. If we confirm a manufacturing fault, we'll happily replace or refund it.

Faulty items should be returned within a reasonable time and in a clean and dry condition. PLEASE NOTE, WE WILL NOT PROCESS DIRTY ITEMS.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 7 working days of receipt of your parcel, although during busy periods this may take slightly longer.

Your statutory rights are not affected.

We reserve the right to recharge return carriage on items where no fault is identified.

Customer Service Email: Guy@Fawkes-Cycles.co.uk

Please contact us for our Payment & Security policy.

Contact us with any questions you have about this product
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