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90 Days Return Policy

Falcon Glide E-bike

Code: 637517
  • Now £749.99
Item out of Stock | Usually dispatched within 1-2 days
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V12 Finance Available On Orders Over £389

Falcon Glide Ebike

The Falcon Glide is built for exactly that, gliding through the countryside taking lumps and bumps in it’s stride thanks for the set of suspension forks upfront. With a 360Wh battery and powerful 250W rear hub motor, you’re in full control of 3 different levels of power assistance via the easy to use handlebar controller. Gliding on an ebike should be comfortable, so not only are all 3 contact points designed for exactly that, but with an easy to adjust seat post and adjustable quill stem, you’ll easily get set up just right.

 

TECHNICAL INFORMATION

 Frame & Fork
Sizes: 700C Wheel, 17″ Alloy Frame
Frame: Falcon 6061 Unisex Step-through design
Fork: Suspension fork with 35mm travel
Headset: 25.4mm
         Steering
Handlebar: Comfort bar, 610mm wide
Stem: Alloy Adjustable Quill Stem, 90mm extension
Grips: Ergonomic comfort grips
         Transmission
Shifters: Shimano SL-RS353 Revoshift 6spd
Front Derailleur: NA
Rear Derailleur; Shimano RD-TZ500 6spd
Freewheel: Shimano 6spd 14-28T
Chainwheel: 170mm Crank, 42T Chainring
Bottom Bracket/Motor Cartridge BB 68×122.5mm
Display 36V LED Display; on/off, 3 levels of power assistance, battery indicator and “walk assist” button
Controller 36V, Limited to 15.5mph (25kmh) maximum assistance
Sensor 12 point pedal sensor
Battery 36V 10Ah Rack Mount battery with power indicator
Chain: KMC
Charge Time: 5hrs (but top up as required)
Range: 40-45km
Brakes: Alloy V-Brakes
Brake levers: Alloy Brake Levers with automatic motor cut-off
Pedals: 9/16” Axle
          Wheels
Front Hub: 36H, Alloy
Rear Hub: 36V 250W Motor, 36H Alloy body
Rims: Double Wall Alloy, 700C
Spokes: 13G
Tyres: 700 x 38C City Tyres
         Saddle
Seat Post: Alloy Micro Adjust, 27.2mm x 350mm
Saddle: Falcon Comfort saddle.
         Other
Accessories 240V Mains charger, front & rear full length mudguards, chainguard, rear carrier, centre mount kickstand.
Weight 22kg (including battery)

 

Returns to Fawkes

Whether it’s a jersey that doesn’t fit, or the colour is not quite right, sometimes you’ll need to return items to us.

Please log on to your account and you will see a Returns button, select this and the option of why you are returning the item, print the form off and include inside the package.

We can only accept returns by post. Customers need to pay the cost of return delivery unless the item is faulty.

If your have a large item eg Bike, trailer. please contact our customer service team at Guy@fawkes-cycles.co.uk to arrange the best way to return your item, the cost will be deducted from your refund.

Exchanges

If you wish to replace an item, the quickest way is to do this is to visit our web site www.fawkes-cycles.co.uk order your replacement item and return the original item to us for a full refund

Otherwise:

When returning your item, remember to include the code and size of your replacements.

We'll dispatch your replacements postage free to UK addresses.

We'll turn around your exchange as quickly as we can and subject to stock availability, aim to dispatch your replacements within 7 working days of receiving your return.

Bear in mind that there may be slight delays during busy periods.

You will not receive a refund for the retail value of any free or promotional items you are sent, and you will be charged if they are not returned

Unwanted Items

If you change your mind on your purchase, you have a full 90 days to return it for a refund. All Goods must be unused, in a saleable condition and in their original packaging with all labels still attached.

There are some exclusions to our 90 day returns policy, which are detailed below:

  • Nutritional products or those with a best before date must be returned within 28 days*
  • Any customised items such as wheel builds cannot be returned*
  • GPS systems such as sports watches or cycle computers can only be returned if unregistered*
  • For hygiene reasons, any intimate garments such as facemasks, underwear and swimsuits can only be returned if the items are faulty.

*Unless faulty

If you wish to return your item for a refund, please follow the returns procedure above.

We try our best to process all refunds within 72 hours of receipt, however during busy periods allow 7 working days for your refund. We'll refund your item via your original payment method.

You will not receive a refund for the retail value of any free items you are sent, and Fawkes may charge you for this item if you fail to return it

Faulty Items

If you feel that your purchase has developed a fault, then please contact us with photographs of the issue before returning any goods - we may be able to solve your problem without you incurring any further inconvenience.

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. Items sent back to us will undergo an inspection and It may be necessary to send the item away to the manufacturer to confirm the fault. If we confirm a manufacturing fault, we'll happily replace or refund it.

Faulty items should be returned within a reasonable time and in a clean and dry condition. PLEASE NOTE, WE WILL NOT PROCESS DIRTY ITEMS.

Please enclose all your details and a covering note explaining the fault and any other useful details.

We'll try to get back to you within 7 working days of receipt of your parcel, although during busy periods this may take slightly longer.

Your statutory rights are not affected.

We reserve the right to recharge return carriage on items where no fault is identified.

Customer Service Email: Guy@Fawkes-Cycles.co.uk

Please contact us for our Payment & Security policy.

Contact us with any questions you have about this product
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